Identity delays and key transfer restrictions block different exits

bouncer reported that Blockpass verification had been complete for more than a week, yet he still could not claim XAI. IDefleqt gave a 72-hour processing estimate, qualified by business days. When bouncer repeated that the wait already exceeded a week, he was directed to support; he replied that a ticket was already open. These replies did not confirm that the pending claim had been released.

Separately, Diablo reiterated that Sentry keys were soulbound and non-transferable. That was a restriction on transferring the key itself, not the same problem as a delayed identity check on a token claim. A support response could address the latter without creating a resale route for the former. Neither conversation established a refund or a completed secondary-market exit.