Back to collectionTwo Questions, Two Different Limits
Background: At year’s end, the support channel was crowded with questions about leaving and collecting rewards. Today: XAI stood at $0.0165. Impact and next steps: As the price fell, the same support channel had to handle two distinct worries.
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Background: At year’s end, the support channel was crowded with questions about leaving and collecting rewards. The Night Watchman, a longtime community member who ran a Sentry node, saw that people often treated key transfers and reward claims as the same issue.
Today: XAI stood at $0.0165. Two questions sat side by side: one person asked how to sell one hundred keys; another asked whether staking rewards had stopped. The Night Watchman first asked each how their keys were held, then explained that keys could not be transferred and that stakers should check the staking page to claim their rewards.
Impact and next steps: As the price fell, the same support channel had to handle two distinct worries. The Night Watchman decided to separate “I want to sell my keys” from “I cannot find my rewards” before replying, so a claim instruction would not sound like an exit route. Whether either person got the answer they needed still depended on their replies.