Back to collectionTwo staking complaints receive separate same-day replies
CT_Mike reported that keys displayed as 0 on the staking page. Diablo replied the same day, suggesting an inactive pool operator as a likely explanation rather than a confirmed website failure. Separately, HybridMonk said an esXAI redemption remained unavailable after the unlock period; Dhruv confirmed replying in the support ticket. Both reports received responses, but neither public exchange recorded a verified diagnosis, completed redemption or restored balance.
CT_Mike reported that keys displayed as 0 on the staking page. Diablo replied the same day, suggesting an inactive pool operator as a likely explanation rather than a confirmed website failure. Separately, HybridMonk said an esXAI redemption remained unavailable after the unlock period; Dhruv confirmed replying in the support ticket. Both reports received responses, but neither public exchange recorded a verified diagnosis, completed redemption or restored balance.