Back to collectionA pending claim moves to support as a new demo is announced
The participant who had asked about a redemption timer on July 27 returned the following day, reporting repeated attempts with the claim still pending. Dhruv asked them to open a support ticket. This was an escalation from waiting to individual support, not confirmation of a completed redemption or an explanation of the failure.
The participant who had asked about a redemption timer on July 27 returned the following day, reporting repeated attempts with the claim still pending. Dhruv asked them to open a support ticket. This was an escalation from waiting to individual support, not confirmation of a completed redemption or an explanation of the failure.
Later on July 28, RIFTSTORM announced that its new demo was out and acknowledged that it had taken longer than expected. This changed the developer's previous teaser into a release announcement. It was a demo update, not an Early Access launch, and did not resolve the unrelated staking-support case.