Back to collectionWeekend Sales Put Manual Support Under Strain
The Sentry Key sale continued through the weekend. Official staff were overwhelmed with questions but answered them one by one. Manual replies showed that the team was present, but they also exposed a gap between support capacity and the pace of sales.
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The Sentry Key sale continued through the weekend. New buyers were learning the purchase steps while asking how to run a node. Support received everything from routine setup questions to concerns about possible scams.
Official staff were overwhelmed with questions but answered them one by one. Some people pressed to have their messages answered first; others noticed the same questions recurring. The Night Watchman suggested collecting purchase steps that had already been explained, while leaving cases involving funds for individual review so a hurried stock answer would not mislead anyone.
Manual replies showed that the team was present, but they also exposed a gap between support capacity and the pace of sales. Community members began pointing one another to existing explanations and sending unclear cases back to support. The team still had to decide which answers could become common guidance.