Back to collectionA blocked follow-up key purchase is referred to support
Nea reported an "address not allowed" message while trying to buy another key, after saying a purchase had succeeded the previous day. Dhruv requested a support ticket and a screenshot of the problem. The exchange documents an individual purchase-access complaint and the evidence requested for investigation. A previous successful purchase does not explain why the next attempt was blocked; the reply offered a support route, not a confirmed cause, completed repair or revised eligibility rule.
Nea reported an "address not allowed" message while trying to buy another key, after saying a purchase had succeeded the previous day. Dhruv requested a support ticket and a screenshot of the problem. The exchange documents an individual purchase-access complaint and the evidence requested for investigation. A previous successful purchase does not explain why the next attempt was blocked; the reply offered a support route, not a confirmed cause, completed repair or revised eligibility rule.